Privacy Policy

1. Introduction

At Sm Skin LA, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data, including compliance with the Health Insurance Portability and Accountability Act (HIPAA) and 10DLC (10-Digit Long Code) messaging requirements. We do not sell your personal information to any third parties for marketing purposes.

2. Business Information

Business Name: Sm Skin LA

Address: 1124 E Broadway, Glendale, CA 91205

Email: info@smskinla.com

3. Data Collection

We collect the following types of information:

Personal Information: Name, email, phone number, and other contact details.

Protected Health Information (PHI): Information related to your medical treatments and appointments.

Collection Methods: Through our website, appointment booking forms, or direct communication.

4. Purpose of Data Collection

We collect and use your information for the following purposes:

To provide healthcare-related services.

To confirm and manage appointments.

To respond to inquiries and provide transactional updates.

To send HIPAA-compliant SMS and email notifications.

5. SMS and Email Communications

By providing your phone number, you consent to receive SMS messages from Sm Skin LA regarding appointment reminders, inquiries, and transactional updates.

Message Frequency: Messages are sent as needed and are non-marketing in nature unless you explicitly consent to promotional messages.

Message and Data Rates: Standard message and data rates may apply.

Opt-Out Mechanism: You may opt out of SMS messages at any time by replying with "STOP" or contacting us at info@smskinla.com.

Marketing Consent: If you consent to marketing messages, you can withdraw your consent at any time.

6. HIPAA Compliance

We are committed to protecting your Protected Health Information (PHI) in accordance with HIPAA regulations. This includes:

Using your PHI only for treatment, payment, or healthcare operations.

Refraining from disclosing PHI to third parties without your explicit authorization, except as required by law.

Ensuring that our communications (including SMS and email) are secure and comply with HIPAA guidelines.

7. Data Sharing

No Selling of Data: Sm Skin LA does not sell your personal information or PHI to third parties under any circumstances.

Limited Sharing: We may share your information only with trusted service providers who assist us in delivering our services (e.g., SMS or email platforms) and only to the extent necessary. All third-party providers are required to comply with HIPAA and data privacy regulations.

8. Data Security

We take appropriate measures to protect your data, including:

Use of HTTPS encryption for all web traffic.

Secure storage and handling of PHI and other personal information.

Limiting access to your data to authorized personnel only.

9. User Rights

You have the following rights regarding your personal information and PHI:

Access: Request access to your data.

Amendment: Request corrections to inaccurate or incomplete information.

Restriction: Request limitations on how your data is used or shared.

Deletion: Request the deletion of your personal information or PHI.

To exercise any of these rights, please contact us at info@smskinla.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in regulations or our practices. Any updates will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@smskinla.com

Address: 1124 E Broadway, Glendale, CA 91205